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FAQ - Frequently Asked Questions

Shipping Method and Shipping Time 

 

Shipping Method and Shipping Time

We send with DHL within one business day after receipt of payment.

We offer the following delivery methods:

 

DHL Express

Normally an order by express till 16 clock will reach you the next working day (Monday - Friday)

Here you can check the transmit time for your country

 

If you do not meet personally the delivery agent, you will be informed via notification card on the delivery attempt and deposited your package in a post office in your area for you.

You can then pick up within the next 14 days, before it is returned to us.


DHL Paket (off site Germany: German Post)

An order by DHL Paket will be delivered within 1-3 days in Germany.

DHL makes a maximum of one delivery attempt. If you do not personally meet the delivery agent, the package will be deposited either with a neighbor or in a post office in your area for you. 

 

Off site Germany we will send by German Post (Airmail).

 

 

 

Shipping Conditions

 

DHL Paket
Coutry Shipping costs in EUR
Germany 3.50
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finnland, France, Great-Britain, Greece, Hungary, Ireland,
Italy, Latvia, Lithuania, Luxemburg, Netherlands, Poland, Portugal, Romania, Sweden, Spain, UK
9.00

 

Germany: free shipping for order with Subtotal above 100€

 

DHL Express Germany (Delivery Mo. - Fr.)
Delivery Shipping costs in EUR
Next day 9.90
Next working day until 9 am 28.00
Next working day until 10 am 19.00
Next working day until noon 11.00
Next working day between 5 pm and 10 pm 24.00

 

DHL Express International
   Rest of EU + Norway, Switzerland
  Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finnland, France, Great-Britain, Greece, Hungary, Ireland,
Italy, Latvia, Lithuania, Luxemburg, Netherlands, Poland, Portugal, Romania, Sweden, Spain, UK
Malta, Zypern
 Weight in kg
 (from and higher) 
 Shipping costs in EUR  Shipping costs in EUR
0 18.79 20.31
1 20.86 22.48
1.5 22.51 24.15
2 24.17 25.81
2.5 25.17 26.81
3 25.98 28.23
3.5 26.79 29.64
4 27.60 31.06
4.5 28.41 32.48
5 29.21 33.89
5.5 30.08 33.89
6 30.95 36.44
6.5 31.82 37.71
7 32.69 38.98
7.5 33.56 40.26
8 34.43 41.53
8.5 35.30 42.80
9 36.16 44.08
9.5 37.03 45.35
10 37.90 46.62
11 39.26 48.00
12 40.61 49.39
13 41.97 50.77
14 43.33 52.15
15 44.68 53.53
16 46.04 54.91
17 47.40 56.29
18 48.75 57.67
19 50.11 59.05
20 51.47 60.43

 

 

 

 

Packstation and mailboxes

The delivery to a DHL Packstation is possible in Germany.

 

 

Undeliverable items

If your item marked "receiver could not be determined" comes back to us, we will refund you the invoice amount (including shipping costs).

If you continue to be interested in the acquisition of the item, we would ask you to order again on our website. Please check on this occasion your address data

 

 

 Orders and Returns

 

Subsequent modification of orders

Please note that we process all orders as soon as possible in order to dispatch the goods as quickly as possible. After the completion of your order, therefore, a subsequent addition or deletion of articles for technical reasons is not possible.

The merging of orders can not be guaranteed.

 


Returns

We do our best for providing high quality products. If you have any problem with the items, please contact us for an RMA number.

 

 

Payment

 

Advance payment


You will receive an order confirmation from our system. Please transfer the invoice amount to bank account below. As purpose of use, please enter your order number!

Our bank account is:

EXP GmbH
Deutsche Bank
BLZ: 59070070
Konto-Nr.: 017905101
BIC: DEUTDEDB595
IBAN: DE06590700700017905101

Please note that we expect your advance payment within the next 14 days from you. Should we receive no money to our account after 14 days, we will be forced to cancel your order.

Advance payments will get a discount of 2%

 

Credit card

Let us know the complete credit card number, expiration date, cardholder and the test number. When paying by credit card in addition to the shipping costs there will be no additional costs. Please note that any subsequent change of the order with payment by credit card is not possible.

For security with credit card transactions, we use the 3-D Secure process.

 

Additional information can be found here:   

 


PayPal

After the purchase you will be redirected to the PayPal site to complete the payment. When paying with PayPal in addition to the shipping costs there will be no additional costs. Please note that any subsequent change of the order with payment by PayPal is not possible.

 

Invoice

Authorities, municipal institutions and institutions of public law, we offer shipping by invoice. Please select your first order as a payment method bankwire and send us a message in the comment box. We will enable this and future orders for the purchase invoice.

 


VAT Registration and Exemption

EU (except Germany) VAT registered businesses may avoid paying VAT by taking following step:

  • Enter your full VAT number (without country code) when registering account online.
  • Control the total amount when you checkout, do not place the order until you see the total amount is tax-free. 
  • VAT refund may incur extra costs. 

 

 

Contact and technical Support

EXP GmbH
Zinzingerstr. 34
D-66117 Saarbrücken

Phone: 0049 681/965901-50
Fax: 0049 681/965901-69

 

Technical support only by mail: info [at] exp-tech.de