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Right of Withdrawal
You have the right to withdraw from the Agreement within fourteen days without having to state your reasons for doing so. The cooling-off period shall be fourteen days from the day on which you or a third party authorised by you (that is not identical with the carrier) has/have accepted the last goods.
In order to make use of your right of withdrawal, you must inform us
Phone: 0049 681/965901-50
Fax: 0049 681/965901-69
by means of a clear declaration of your decision to withdraw from this Agreement, e.g. by means of a letter sent by post or fax or an e-mail.
For this purpose, you may use the attached example of a withdrawal form, but you are not obligated to use it.
In order for the withdrawal period to be deemed complied with, it is enough for you to send off your notice regarding your making use of your right of withdrawal before the end of the withdrawal period.
Consequences of a Withdrawal:
If you withdraw from this Agreement, we shall be obligated to refund you all payments received from you, including the delivery costs (with the exception of any additional costs resulting from you having selected a delivery method different from the standard budget delivery method offered by us); the refund shall be carried out immediately, no later than fourteen days following the day
when your notice of withdrawal from this Agreement was received by us.
For this refund, we shall use the same payment method used by you to carry out the original transaction, unless expressly agreed otherwise with you; in no event will we charge you any fees in connection with this refund. We may refuse to refund you your money until such time as the goods have been returned to us or until you have proven that you have sent the goods back, whichever was earliest.
You must send or hand over the goods back to us immediately and in any case no later than within fourteen days following the day of your notifying us of you withdrawing from the Agreement. The scheduled period shall be deemed as complied with if you send off the goods within fourteen days.
You bear the cost of returning goods if the delivered goods correspond to the ordered good and if the price of the goods does not exceed an amount of 40 Euro.
Otherwise, the return from Germany is free. For all other countries you have to bear the cost of returning goods.
You shall only have to bear the costs for any loss in value if this loss in value can be attributed to those goods being handled in any way not necessary for checking the attributes, qualities and functioning of the goods.
Withdrawal Form example
If you want to withdraw from the Agreement, please fill out this form and send it back to us.)
- EXP GmbH
Fax: 0049 681/965901-69
- Herewith, I/we would like to withdraw from the Agreement for the purchase of the following goods (*)/the performance of the following service (*) concluded by me/us
- Ordered on (*)/received on (*)
- Name of the customer(s)
- Address of the customer(s)
- Signature of the Customer(s) (only if submitted on paper)
(*) Delete as applicable.