FAQ

Is on-site collection possible?

On-site collection is not possible.

Can additional information (e.g. supplier number etc.) be stored?

At the end of the ordering process, you have the option of entering your own supplier number and order number in the shopping cart. These details are then visible on all documents (e.g. delivery bill and invoice).

Is it possible to order items that are not available?

You can also order non-stock items directly in the online store. The currently unavailable goods will be ordered for you and shipped as soon as possible. You will find corresponding information about the delivery time on the product pages or in the shopping cart. A partial delivery is possible on request. Please contact our customer service for this.

What payment methods are available?

The offered payment methods please see here! Please note that the receipt of payment in advance, due to the bank processing time, may take some time.

Can I order from you as a private customer?

It is not possible to order as a private customer.

How do I receive my invoice?

EXP Tech tries to work largely paperless. From there, all invoices are sent as a pdf file to the email address stored in the customer account.

Is it possible to ship to a packstation or post office?

No, shipping to a DHL packing station or post office is not possible.